New Swipe and Key Procedure

Swipes

Ordering Swipe Procedure for a NEW tenant

  1. Email access@cpcaretaking.com.au the following documentation BEFORE midday Monday – Friday;Once email confirmation from access@cpcaretaking.com.au has been received please bring the payment  to our office by midday Monday – Friday;
    1. Copy of the lease with ALL tenants names on it
    2. A copy of the new swipe form located online www.cathedralplaceonline.com.au/new-residents/all_forms/ filled in with the new tenant’s details. This must have a reason as to why a new swipe is required.
    3. The NEW SWIPE form must have payment attached to it
  2. Once email confirmation from access@cpcaretaking.com.au has been received please bring the payment  to our office by midday Monday – Friday;
  3. The swipe will be ready for collection by your office 4:00 PM that same day.

 

If you email a request after midday it will be processed the next day and the collection time will be at 3:30 PM – 4:00 PM the next day.

 

Ordering Swipe Procedure if tenant has LOST/BROKEN Swipe

  1. Email access@cpcaretaking.com.au that the tenant has lost the swipe including the following information BEFORE midday Monday – Friday:Once email confirmation from access@cpcaretaking.com.au has been received please bring the payment over to the office by midday Monday – Friday;
    1. Building
    2. Unit Number
    3. Tenant Name
    4. Swipe Number that was broken/lost
    5. Where the swipe was lost/how was it broken
    6. Copy of the lease with ALL tenants names on it
    7. A copy of the new swipe form located online www.cathedralplaceonline.com.au/new-residents/all_forms/ filled in with the new tenant’s details. This must have a reason as to why a new swipe is required.
    8. The NEW SWIPE form must have payment attached to it.
  2. Once email confirmation from access@cpcaretaking.com.au has been received please bring the payment over to the office by midday Monday – Friday;
  3. The swipe will be ready for collection by your office 4:00 PM that same day.

 

If you email a request after midday it will be processed the next day and the collection time will be at 3:30 PM – 4:00 PM the next day.

 

Master Key System 

Also on the Master Key System; you have taken responsibility to all of the spare keys of the units that you manage. That on request from the Body Corporate, you must produce all keys for respective units. All requests for additional keys must have a valid explanation why. Failure to abide by the conditions of the Master Key System will be at the cost of the Real Estate Company controlling the unit. All keys that are handed over to any other owner or company MUST be done through this office and signed for by us.

 

Ordering Key Procedure for a NEW tenant or BROKEN Key

  1. Email access@cpcaretaking.com.au the following documentation BEFORE midday Monday – Friday;Once invoice has been emailed from access@cpcaretaking.com.auand confirmation has been received please bring the payment over to the office by midday Monday – Friday;
    1. Copy of the lease with ALL tenants names on it
    2. A copy of the new key form located online wwww. cathedralplaceonline.com.au/new-residents/all_forms/ filled in with the new tenant’s details. This must have a reason as to why a new key is required.
    3. An invoice will be arranged and emailed to you.
  2. Once invoice has been emailed from access@cpcaretaking.com.au and confirmation has been received please bring the payment over to the office by midday Monday – Friday;
  3. The key will be ordered once payment has been received via cheque by Midday Monday – Friday or EFT deposit and the receipt emailed to access@cpcaretaking.com.au by Midday Monday – Friday. The old key (if applicable) must be handed into the office to be sent back to the Locksmiths at the same time payment is made otherwise the order cannot be made (this only applies if the key has been broken)
  4. The key will take roughly 1 week to come into the office. Once the key has been delivered we will arrange via email for collection.

 

Ordering Key Procedure if the Tenant has LOST the Key

  1. Email access@cpcaretaking.com.au that the tenant has lost the key including the following information BEFORE midday Monday – Friday:A new lock will be required along with a new deadbolt lock (if applicable); which comes with 3 new keys. Once invoice has been emailed from access@cpcaretaking.com.au and confirmation has been received please bring the payment over to the office by midday Monday – Friday;
    1. Building
    2. Unit Number
    3. Tenant Name
    4. Where the key was lost/how was it broken
    5. Copy of the lease with ALL tenants names on it
    6. A copy of the new key form located online www.cathedralplaceonline.com.au/new-residents/all_forms/ filled in with the tenant’s details. This must have a reason as to why a new key is required.
    7. The NEW KEY form must have payment attached to it. (If Cheque; scan cheque, if EFT please advise in the email that this is how payment will be made).
  2. A new lock will be required along with a new deadbolt lock (if applicable); which comes with 3 new keys. Once invoice has been emailed from access@cpcaretaking.com.au and confirmation has been received please bring the payment over to the office by midday Monday – Friday;
  3. The new lock and keys will be ordered once payment has been received via cheque by Midday Monday – Friday or EFT deposit and the receipt emailed to access@cpcaretaking.com.au by Midday Monday – Friday. The old keys must be handed into the office to be sent back to the Locksmiths at the same time payment is made otherwise the order cannot be made.
  4. The new lock and keys will take roughly 1 week to come into the office. Once they have been delivered we will arrange via email for collection.

If you email a request after midday it will be processed the next day and the collection time will be at 3:30 PM – 4:00 PM the next day.